james caporini C. brookville, ohio February 04, 2023 "Always reliable, professional and knowledgeable."
brett H. indianapolis, indiana February 04, 2023 "The 2 guys that came out( 345 & 349)were amazing with everything they had to go through to for full install today the struggles were real and we never heard one complaint. They get a 150%"
edgar O. jacksonville, florida February 04, 2023 "We have known Air Engineers for many years now since we moved here to Jacksonville they are all dependable and knowledgeable of their jobs"
bill M. delmar, new york February 04, 2023 "Roland J. Down has always provided good service since the installation of the furnace 10 years ago."
rob G. florence, kentucky February 04, 2023 "Knochelmann responded to my call and checked our system out the same day. They found major issues as found by Duke Energy and recommended I replace the system. Knochelmann was able to install a new unit the next day."
brandon A. madison, tennessee February 04, 2023 "The technician double charged my credit card for $121 twice. I have not been able to get it refunded yet."
willard W. boise, idaho February 04, 2023 "Good Tech friendly and explained what he was going to do before he started."
brian M. knoxville, tennessee February 04, 2023 "Because Zack solved my problem and was able to explain why it happened at a reasonable price"
clair M. lebanon, new jersey February 04, 2023 "As usual, your technicians are very knowledgeable, thorough and honest"
martin F. daleville, virginia February 04, 2023 "great communication, fast response, techs were thorough and in depth. i'm concerned about parts pricing though"
edward fenton F. jacksonville, florida February 04, 2023 "excellent,prompt service explained what they did"
vivian H. birmingham, alabama February 04, 2023 "Good service and good personnel Johnny Little ,whom l wish to do the service at my house in the future."
daniel E. college park, maryland February 04, 2023 "half of the service is completed. Nabil nor contractors followed up to complete service inspite my calls"
david S. danville, california February 04, 2023 "Very professional...spent a lot of time identifying a problem with the filter and repairing it."
kay G. mahomet, illinois February 04, 2023 "The service technician was very well versed on what was needed."
pat R. meridian, idaho February 04, 2023 "You provide a great service at a good price. You keep us running which has been a major blessing this cold winter."
richard B. blue springs, missouri February 04, 2023 "They show up on time, perform whatever maintance or repair quickly and completely while being friendly."
richard W. niskayuna, new york February 04, 2023 "Individual technicians are well trained and capable of getting things working again."
walter P. syracuse, new york February 04, 2023 "they did a good job on my furnace, however, I asked the tech to program my wall unit for going off the heat range at 8:30pm and coming back on the next day at 5:30am. It goes off (setting to 54) at night BUT, does not come on the next morning - period. I have to reset it. It would be nice to have it corrected - but I do not want to be charged for another service call. Give me a phone call and when your men are in the area, they could stop by. Thanks. next"
phil M. coatsville, indiana February 04, 2023 "I have had a good experience with Lennox products and Broad Ripple service. My only reservation is there are other apparently less expensive options"
vince A. clifton park, new york February 04, 2023 "The Tech/Service Rep in my opinion was and is second to NONE- His ability-to perform the job=follow thru.& how courteous. he was from the time he arrived until he left- All repairs were completed and my system is working the way it should-"
royce S. madison, mississippi February 04, 2023 "Arrived over an hour later than scheduled and did not call to let us know they were still coming."
roberta T. conley, georgia February 04, 2023 "The technicians were polite and very knowledgeable about the product they were selling. Provided outstanding customer service."
judith B. beavercreek, ohio February 04, 2023 "Technician Tyler Kerlin and his supervisor, Dion were great. Expert service and recommended I get my ducts cleaned, which I plan on doing."
stephanie G. palm beach gardens, florida February 04, 2023 "The service I receive is always professional, courteous, and prompt. I'm satisfied with the work I've had performed by the company."
steve L. merritt island, florida February 04, 2023 "Adrian Young and Greg provided excellent service with solving my heating issue and were very knowledgeable in explaining everything about the problem."
susan S. farmington , new hampshire February 04, 2023 "Louis was great, i'm very thankful that he was able to come out on such a wild weather evening. Please thank him for the service and give him my kudos."
mr nunes N. west palm beach, florida February 04, 2023 "Vinny Gabriel and McPherson were very pleasant ,efficient and respectful."
victoria M. edmonton, alberta February 04, 2023 "I had a new furnace installed, pipes going outside had been crossed over, and furnance did not work and I almost froze in my house when it was 20 below zero. Workmen came 3 times to repair furnace, and finally the 3rd installer diagnose that the pipes were installed wrong and had to be replaced. My furnace went out 3 times, finallly a installer came and redid my outdoor piping correctly and my furnace works so far (touch wood) If it happens again, I am out $8,000.00 as I paid cash for a new furnace and installation."
barbara K. nashville, tennessee February 04, 2023 "I called Donelson at 7:00 am on Thursday and was told a tech workday arrive between 8 and 11. Kenneth and Donovan arrived at 8:00, fixed the issue and were gone by 9:30. They were very efficient, prompt and friendly."
mona W. draper, utah February 04, 2023 "The service techs always put shoe covers over their shoes to protect my carpet."
thomas B. summerville, south carolina February 04, 2023 "After purchasing a AC unit from your company a little over a year ago , my house is still warm in the summer and cold in the winter."
david R. gansevoort, new york February 04, 2023 "Responded to my needs quickly and professionally, provided options."
monte K. longwood, florida February 04, 2023 "Did not honor our Complete Care package that we purchased with the unit or help with contacting the insurance company. When we called them, they said Service Experts had to submit the report to obtain authorization. I called Service Experts and they did not help, barely spoke English, said a manager would call me and nobody ever called. That just tells me they do not care about their customers."
roger E. charleston, south carolina February 04, 2023 "Both Ray and Tony explained their answers to all my questions. Both were very knowledgeable and courteous."
ruth B. piscataway, new jersey February 04, 2023 "Tom was extremely knowledgeable, an expert in his field and completed my repairs with a smile and quality."
wanda J. winnipeg, manitoba February 04, 2023 "The great service they provide, both in the office & technicians on the road."
tom V. charleston, west virginia February 04, 2023 "This was my first time using your plumbing services. The technician was great."
willem B. edmonton, alberta February 04, 2023 "We like the program and the service was excellent. Hayley was great."
tom V. charleston, west virginia February 04, 2023 "Professional technicians. Friendly. On time. Efficient."
diane L. edmonton, alberta February 04, 2023 "I had a lot of hassles with the initial installation of the new furnace that definitely could have been avoided with more experienced installers. However, the last visit was fine."
guy O. sherwood park, alberta February 04, 2023 "Very helpful, knowledgeable. Work was very clean and professional."
ron R. norman, oklahoma February 04, 2023 "Service men arrived within the alotted time frame and provided the required services."
jimmie S. eagle, idaho February 04, 2023 "Thus far, I have been happy with my arrangement with TML and the responses when I interface or have work done by TML service technicians."
terry P. charleston, south carolina February 04, 2023 "Charlie was an excellent technician. Very informative and helpful."
kelly E. villa hills, kentucky February 04, 2023 "Called 4 times to follow-up on a warranty claim and no return call."
cathy K. schenectady, new york February 04, 2023 "Very polite. Told mewhat he doing was doing Told me how old the boiler was"
mike C. chamblee, georgia February 04, 2023 "Im a long term customer, and PSE usually does a good job."
charles K. green cove springs, florida February 04, 2023 "Very professional, courteous, quick respond time for service call and overall best a/c we have dealt with !!"
mr blalack B. pembroke pine, florida February 04, 2023 "Timely, friendly and courtes, work completed in a safe and knowledgeable manner"
joseph G. savoy, illinois February 04, 2023 "They responded the same day and was able to fix our furnace."
karen R. calgary, alberta February 04, 2023 "I thought the rental option was unique for someone who did t want to buy but most of the consult was about that option whereas I want to buy and the price was too high as I had comparables from other companies"
robert bryson B. dunwoody, georgia February 04, 2023 "call out repair was handled in timely manner, and repair made."
dick T. dallas, texas February 04, 2023 "Quick response by schedulers & tecnitian. Austyn showed us how to resolve frozen heat pump and get emergency heat. Something no other technituon had ever expained"
jonah C. atlanta, georgia February 04, 2023 "Respectful, friendly and honest staff. Darryl and Tari were very helpful!"
rosemarie B. edmonton, alberta February 04, 2023 "I was able to have the job requested done the same day I called the office. Staff very helpful."
dr pape P. wellington, florida February 04, 2023 "Gabriel (808) was an excellent technician and went out of his way to make sure the problem was fixed."
bill D. port st lucie, florida February 04, 2023 "excellent reminder service for AC upkeep, friendly, knowledgeable"
james P. lilburn, georgia February 04, 2023 "Don't think I have had a bad experience with the company outside of an appointment reschedule due to some miscommunication"
dennis J. beltsville, maryland February 04, 2023 "The inspection was professional and thorough. I was very pleased with the service."
linda N. east berne, new york February 04, 2023 "Didnt do what he was supposed to do. He says he didnt know nothing about oil boilers. I specifically called before I made the appointment to tell them the make and model of my boiler and everything I wanted done in the cleaning. He asked my husband what to do and he didnt want to do vacuuming, my husband said what are you doing here then and then he left. More issues."
margarita S. dover, new hampshire February 04, 2023 "Great technician and arrived earlier which was very appreciated."
ed B. plainfield, new jersey February 04, 2023 "Because the service always is very helpful, friendly, etc."
howard H. atlantic beach, florida February 04, 2023 "Kel did an excellent job. Paid attention to the details, was very helpful in explanations, and frankly went above and beyond to take care of all the little things."
mr roy R. parkland, florida February 04, 2023 "Oscar was the tech sent out & he was the best tech we have rec'd. If all were like him you would get a 10 all the time. He was very thorough and communicated everything extremely well."
ambrose F. port st lucie, florida February 04, 2023 "Techs are knowledgeable, courteous and efficient."
mrs butts B. raleigh, north carolina February 04, 2023 "I have been using Service Experts for many years and have always been happy with their work."
karen M. springfield, ohio February 04, 2023 "because Scott and Louis were friendly and professional, they came in and provided info on the function of the equipment, and they did things in a timely manner."
reather N. dayton, ohio February 04, 2023 "The technicians arrived at the desinated time expected, were courteous and kept me informed as needed during the entire installment and removal"
joe C. boise, idaho February 03, 2023 "They were available and professional and came as quickly as they could so I gave them an eighth, however I was hoping that they would provide air filters like other companies do although that's a minor thing that I wasn't expecting so that's why I gave him an eight instead of a 10 but they did a great job and I would highly still recommend them"
tara A. champaign, illinois February 03, 2023 "The technician was kind but was very rough with his auger and scratched up the bottom of our toilet bowl so it now looks gross :( The woman who booked the appt was also very nice but there was some miscommunication about the price of the toilet clearing. She did however honor the price she originally gave me over the phone."
alan H. champaign, illinois February 03, 2023 "Friendly, trustworthy service. Showed up on time. Great communication!"
robert H. west columbia, south carolina February 03, 2023 "Small things, like not calling me the day of install."
william W. jacksonville, florida February 03, 2023 "Roger has been our service tech for years and has been very reliable and helpful."
illyana P. camillus, new york February 03, 2023 "Charged $210 to tell us they couldnt fix it and offered a whole new set up."
thomas B. san antonio, texas February 03, 2023 "I have enjoyed the service and the personnel of Service Experts since my first encounter with them. Always professional, fully competent, and friendly. Thanks!"
charles E. savannah, georgia February 03, 2023 "Technician was knowledgeable and very courteous. His work seem very thorough"
christophe P. cincinnati, ohio February 03, 2023 "The plumbers were awesome; but your process stinks because the sales rep a waste of time every second of the interaction. Why did you send a sales rep to my house when I requested a plumber? He couldn't answer questions and the plumbers were LITERALLY able to do everything I needed (answer questions, give quotes, do the work and bill me.) You wasted my time. I'm not bagging on the sales rep either. He's a super nice guy... just not what I needed. If you have a finance program to promote or push... send him AFTER the plumbers assess the situation and only if he's needed."
david B. lebanon, indiana February 03, 2023 "Couldn't easily understand the person on the phone. Also wasn't able to get a technician to come before the day after I called."
lynne A. canaan, new york February 03, 2023 "The service was quick & easy to set up The technician Josh was friendly, professional, knowledgeable - all in all could not have been nicer ! Just great :)"
walter S. syracuse, new york February 03, 2023 "the way falso co-ordinates the maint.service to a contact call by service tech."
jennifer B. saratoga springs, new york February 03, 2023 "Roland J Downs is very prompt and courteous."
ruth nelson N. jacksonville, florida February 03, 2023 "Things have just not been right from the start"
mr stajkowski S. elkhart, indiana February 03, 2023 "Service man, Adam Palmer did an excellent job checking out my furnace looking for what might be the be the problem. At this point, I think that the problem seems to be solved,"
sacha D. queensbury, new york February 03, 2023 "Excellent customer service; professional sales, repair and installation staff."
ms odgers O. raleigh, north carolina February 03, 2023 "Prompt, polite, professional and knowledgeable."
malcolm M. edmonton, alberta February 03, 2023 "Hayley and Thomas on time and always courteous. Very professional."
kay G. san antonio, texas February 03, 2023 "You've always been very dependable, friendly and efficient."
mrs cohen C. delray beach, florida February 03, 2023 "Jeff is incredible worker when he comes he know excictlly what he needs to do"
tom S. kansas city, missouri February 03, 2023 "Andrea, our tech, was so knowledgeable about my unit and the humidifier attached to it. He answered every question correct."
peter T. delmar, new york February 03, 2023 "Typical RJD technical service - prompt, efficient, knowledgeable, great inter-personal skills"
mary L. knoxville, tennessee February 03, 2023 "Our family has used R and M for close to 30 years , I have never had a problem. They always have been prompt in dealing with any issue or emergency."
mrs scelzo S. elkhart, indiana February 03, 2023 "Carson Landon and Janner Lanzo were professional, knowledgeable, They were both helpful. I believe anyone would be grateful to have these two, as their service people. I hope to have Carson Landon as my tech in the future."
andrew H. johns island, south carolina February 03, 2023 "Friendly customer service. Prompt and courteous service personnel."
robin O. clifton park, new york February 03, 2023 "Nick and Kyle did a great job installing the new furnace. Very courteous and professional."
leslie M. altamont, new york February 03, 2023 "The 24/7 after regular hours was unot good. The first call back was from a tech in Nassau who said we were out of his area. Next two calls went un answered. The techs who DID finally come during regular hours were EXCELLENT."
cheryl M. danville, california February 03, 2023 "Easy to set up timely appointment, technician was on time and knowledgeable."
karen P. albany, new york February 03, 2023 "Professional service, very kind and personable team member (Kelly, 734). He was the only team member."
patti B. edmonton, alberta February 03, 2023 "if I know someone who is looking I wouldn't hesitate telling them about Rob's because as of now my experience with this company has been very positive."
santiago G. san antonio, texas February 03, 2023 "Im glad I have SA air, they replaced my air ducts, inside & outside units and have a maintenance plan with them. Great service every time they come out to my house"
marilyn P. calgary, alberta February 03, 2023 "Was not happy with how long it to resolve my furnace issue but no problem with water heater service"
mark A. calgary, alberta February 03, 2023 "No bullshit and does not beat around the bush when it comes to doing the right thing."
paul B. pleasant hill, california February 03, 2023 "Daniel the service tech was very professional and did a great job"
nancy M. menands, new york February 03, 2023 "Prompt attention to my service need, excellent service and super nice technician."
michael G. stillwater, new york February 03, 2023 "As usual, the technician was not told what service we had requested and, when hold, did not know how to perform it"
john D. baldwinsville, new york February 03, 2023 "Initial phone conversation was very professional. Time for visit was given and was very accurate. Chip, talked to me about my obsevations, and assessed the problem, and noted that what needed fixing was much simpler and less expensive than what I had feared. He called the office and Travis was sent over very quickly. He went over options for us to reduce the price by buying a sevice contract even though the house is for sale. He then fixed the problem and did an inspection, found a small leak issue and repaired that problem. Very timely response and repair. Even though I will be cancelling the service contract within a month, I came away with a very good experience and will be considering contacting Falso to do my yearly inspections on my furnace and AC system."
jerry W. round rock, texas February 03, 2023 "I would like to give Justin a special shout out for his expertise in my most recent repair. Strand Brothers is always there when I need them. The technicians have always gone above and beyond in providing expert diagnosis and repair if needed. I have and will continue to recommend Strand Brothers to all of my associates."
charles C. acton, maine February 03, 2023 "It has bern 7 days waiting for my boiler to be repaired (waiting for a part). There has been no proactive communication from Strogens regarding status."
rene l/l H. albany, new york February 03, 2023 "They did a job I could never do at a reasonable price. Good guys, very happy with the work."
carol W. hendersonville, tennessee February 03, 2023 "Technician was courteous, close to on time, and came back to finish the job when promised."
kim C. mooresville, indiana February 03, 2023 "The service technician located the issue quickly and explained the repair in detail."
richard B. sandy, utah February 03, 2023 "Your plumber lied to me when he said that the contract I signed up for was "better than the service contract you had". He lied when he said that the water softener would soften "all of your water". Your staff lied when they said they'd have your manager call me. Your company is fundamentally dishonest."
ronald M. schenectady, new york February 03, 2023 "He stayed for 12 minutes and was going to charge 350$ for a part at Home Depot cost 11.98 cents and then charged me 119$ for nothing."
scott S. south bend, indiana February 03, 2023 "Always appear as scheduled. Attentive to all issues."
tim L. longwood, florida February 03, 2023 "I felt I was overcharged for the wet filter clean of $74."
margo B. canton, mississippi February 03, 2023 "Great service from all technicians I have dealt with."
maria K. latham, new york February 03, 2023 "Nick & Zach were very thorough explaining what they did and what their findings were in regard to our furnace."
thomas Z. scoria, new york February 03, 2023 "Joe B was very friendly and able to answer all my questions."
ed D. orlando, florida February 03, 2023 "Your techs and travel team are great. Keep getting wrong input on platinum service until I question the input. Good until 8/28/23."
david M. schenectady, new york February 03, 2023 "Always excellent service and/or maintenance, plus advice on different items such as hot water tank."
kenneth B. edmonton, alberta February 03, 2023 "The new furnace install did take 4 visits to get everything right."
donald smith S. norman, oklahoma February 03, 2023 "Mr. Russell knew what he was doing. I felt could have done better at leveling concrete and clean up.Cost I thould was a little high. Over all he did good work"
john C. syracuse, new york February 03, 2023 "We are long time loyal customers of Falso. We are usually very satisfied with with work provided. However in this case, we are not satisfied and feel taken advantage of. We had some plumbing work done and were charged $190 for a part that sells for $20-$30. This is price gouging and unacceptable."
robert B. austin, texas February 03, 2023 "I've always found Strand Bros. to reliable and efficient."
anne & terry B. windsor, ontario February 03, 2023 "Excellent service. Technician takes the time to explain what was done and if there are any concern. Staff that answer calls are always courteous."
ryne D. schenectady, new york February 03, 2023 "Deandrae showed up on time for the service and was very helpful with any/all questions i had."
jon O. kansas city, missouri February 03, 2023 "Neal Harris has typically been very good and reasonably priced. The technician who came out this time seemed like he didnt know what he was doing and forgot several things. The heat didnt work for 2 days after he left and when I investigated I saw he neglected to reconnect the capacitor to my furnace! It could have started a fire. Please dont send that guy again."
dianne L. south bend, indiana February 03, 2023 "Everyone I had contact with was very professional and efficient."
natalie S. columbus, ohio February 03, 2023 "Good service once theyre there, but took two days with no heat in January to get someone out"
rodney B. south bend, indiana February 03, 2023 "The technician, Adam was very thorough, kind and professional."
kerry H. elkhart, indiana February 02, 2023 "Nothing but outstanding work done for me. Technicians have been very helpful in answering questions and concerns."
lisa O. whitehouse station, new jersey February 02, 2023 "Arrived early, thorough inspection. wore booties, nice person."
mr butler B. west palm beach, florida February 02, 2023 "Oscar was one of the best technicians we ever had. He was friendly, respectful, and highly knowledgeable about his trade. He explained to us the issue very well."
ms bethune B. raleigh, north carolina February 02, 2023 "I've been a Service Experts customer for decades and appreciate the fine service."
howard R. middleburg, florida February 02, 2023 "The personnel are friendly and very knowledgeable. They take great pride in their work."
mark D. overland park, kansas February 02, 2023 "I like having the same co. That installed the equipment perform the maintenance."
edward T. camillus, new york February 02, 2023 "Technicians and customer service personnel are always friendly, polite and efficient. They are always on time and perform their task and are very professional."
eliseo O. austin, texas February 02, 2023 "A series of problems I experienced since the beginning dealing with this company you must have record of it."
cory W. saratoga springs, new york February 02, 2023 "The service was excellent. The communication not so excellent. I never received a phone call that Grant was pulled to an emergency job and was not coming to my house. I definitely understand pulling him for an emergency situation, I just should have gotten a phone call telling me, so I was not sitting around waiting for him to come. Patrick has been very responsive and helpful. He helped me find filters for my Venmar system."
mr deaton D. belle glade, florida February 02, 2023 "He is very professional he did not make a mesh. He cleaned everything up before he left. He called me about 15 minutes before he arrived. It was in the a.m. the grass was still wet. He put footes on his shoes before he came into the house."
ms johnson J. hermitage, tennessee February 02, 2023 "After getting my drain issue resolved I have been totally satisfied and happy!"
lori L. kensington, maryland February 02, 2023 "Ive previously been really happy with my service from PP. The most recent service, however, left me disappointed and upset. As far as I was aware, the visit was for HVAC check. I did not give permission for checking or touching my hot water heater, and I certainly did not give permission for writing on my hot water heater it in sharpie. This was disrespectful, at best."
harry G. roeland park, kansas February 02, 2023 "They gave us a time and came during that time. All was good!"
dr ritchey R. norman, oklahoma February 02, 2023 "I've been a customer for over 50 years and friends with the Morain family. They've taken good care of us. No complaints"
bruce D. edmonton, alberta February 02, 2023 "I was extremely happy with the service I received from both the sales team and installers."
steve & shirley O. boise, idaho February 02, 2023 "We have had great service and response from TML over the years."
marianne D. jackson, mississippi February 02, 2023 "They came right away, and checked my thermostat...replaced the batteries. It was great to have someone come and not keep me waiting all day long! Thank you!"
steven M. winnipeg, manitoba February 02, 2023 "Promt, service oriented,friendly service. Listened and responded to my concerns."
tom S. homerville, ohio February 02, 2023 "Technician was not friendly and didn't explain what was going on. I had to keep asking him. He was here twice and both times our floor was a mess! My wife got on her hands and knees the first time and I did the second. He even got mud on our rugs. I liked the tech we had the very first time. Not impressed with this guy."
joann Q. rexford, new york February 02, 2023 "Servicemen did a great job explaining the process and add to options down the line"
cristie W. blthyewood, south carolina February 02, 2023 "Midlands air had great customer service and completed the job the next business day."
willie C. raymond, mississippi February 02, 2023 "You have been out two and I still dont have all my filters changed yet."
gary R. edmonton, alberta February 02, 2023 "Service Tech explained what he was going to do to help resolve what appears to be an air flow issue"
donna S. ravena, new york February 02, 2023 "Connor was sent to fix my gas boiler and did a great job and very fast so I could have heat and hot water"
william N. south bend, indiana February 02, 2023 "The serious problem in the furnace which was found on February 1 could not have happened overnight. Either the technician who was here on February 1 was just trying to sell me a new furnace or the persons who had been here before were incompetent/negligent."
candace L. guilderland, new york February 02, 2023 "Although the last technicians did a wonderful job Ive had several problems with my heating system since it was installed It took my contractor and Plummer to determine the root cause of the problem Why wasnt this addressed when other technicians were here?"
barbara L. edmonton, alberta February 02, 2023 "They always do the best to keep my furnace doing great. They come right away, I don't have to wait a week or more."
malcolm S. winnipeg, manitoba February 02, 2023 "Having the furnace quit in the middle of January is stressful. The quick reaction from Winnipeg Supply was excellent. All of the visits and phone calls were professional and friendly. The furnace was fixed promptly and I was impressed."
kevin K. camillus, new york February 02, 2023 "Cost, and job not finished - toilet needed shims and tightening to floor, and fill shutoff float interfered with handle causing toilet to continue running."
james N. saratoga springs, new york February 02, 2023 "I called the main number and had service technicians at my house within hours."
janet G. winnipeg, manitoba February 02, 2023 "Called 24/7 number (an answering service) at 6 am to report furnace not working, was -41 degrees Celsius outside. Was told to call back at 8 am when business opened as she was certain no one would be at my home before then anyway. Said she could schedule the soonest appointment which was then scheduled that day for between 8-10 am. Found person rude and uncooperative and I was told she was going home. Actual staff at Winnipeg Supply always more than helpful and Donna called me precisely at 8 am to tell me a technician was on his way. IT WAS THE ANSWERING SERVICE THAT WAS THE PROBLEM!!"