Service Experts Heating & Air Conditioning Reviews

"Service and professionalism"

"Always reliable, professional and knowledgeable."

"The 2 guys that came out( 345 & 349)were amazing with everything they had to go through to for full install today the struggles were real and we never heard one complaint. They get a 150%"

"We have known Air Engineers for many years now since we moved here to Jacksonville they are all dependable and knowledgeable of their jobs"

"Roland J. Down has always provided good service since the installation of the furnace 10 years ago."

"Great service friendly and skillful"

"Knochelmann responded to my call and checked our system out the same day. They found major issues as found by Duke Energy and recommended I replace the system. Knochelmann was able to install a new unit the next day."

"The technician double charged my credit card for $121 twice. I have not been able to get it refunded yet."

"Good Tech friendly and explained what he was going to do before he started."

"Expert technician, timely service"

"Reliable, efficient, polite service"

"Because Zack solved my problem and was able to explain why it happened at a reasonable price"

"Prompt service, and the advantage program"

"As usual, your technicians are very knowledgeable, thorough and honest"

"great communication, fast response, techs were thorough and in depth. i'm concerned about parts pricing though"

"excellent,prompt service explained what they did"

"Good service and good personnel Johnny Little ,whom l wish to do the service at my house in the future."

"Prompt and efficient service and friendly staff."

"half of the service is completed. Nabil nor contractors followed up to complete service inspite my calls"

"Friendly and informative service."

"The job was done well and in a timely manner."

"Very professional...spent a lot of time identifying a problem with the filter and repairing it."

"The service technician was very well versed on what was needed."

"You provide a great service at a good price. You keep us running which has been a major blessing this cold winter."

"They show up on time, perform whatever maintance or repair quickly and completely while being friendly."

"Service came real late in the afternoon"

"Individual technicians are well trained and capable of getting things working again."

"Professional, called before coming."

"Quick and courteous"

"Great service and friendly staff"

"they did a good job on my furnace, however, I asked the tech to program my wall unit for going off the heat range at 8:30pm and coming back on the next day at 5:30am. It goes off (setting to 54) at night BUT, does not come on the next morning - period. I have to reset it. It would be nice to have it corrected - but I do not want to be charged for another service call. Give me a phone call and when your men are in the area, they could stop by. Thanks. next"

"Always get great service from Service Experts."

"Careful, efficient and clean"

"I have had a good experience with Lennox products and Broad Ripple service. My only reservation is there are other apparently less expensive options"

"The Tech/Service Rep in my opinion was and is second to NONE- His ability-to perform the job=follow thru.& how courteous. he was from the time he arrived until he left- All repairs were completed and my system is working the way it should-"

"Arrived over an hour later than scheduled and did not call to let us know they were still coming."

"dependability"

"The technicians were polite and very knowledgeable about the product they were selling. Provided outstanding customer service."

"Technician Tyler Kerlin and his supervisor, Dion were great. Expert service and recommended I get my ducts cleaned, which I plan on doing."

"The service I receive is always professional, courteous, and prompt. I'm satisfied with the work I've had performed by the company."

"Adrian Young and Greg provided excellent service with solving my heating issue and were very knowledgeable in explaining everything about the problem."

"Very professional personnel."

"Louis was great, i'm very thankful that he was able to come out on such a wild weather evening. Please thank him for the service and give him my kudos."

"Vinny Gabriel and McPherson were very pleasant ,efficient and respectful."

"I had a new furnace installed, pipes going outside had been crossed over, and furnance did not work and I almost froze in my house when it was 20 below zero. Workmen came 3 times to repair furnace, and finally the 3rd installer diagnose that the pipes were installed wrong and had to be replaced. My furnace went out 3 times, finallly a installer came and redid my outdoor piping correctly and my furnace works so far (touch wood) If it happens again, I am out $8,000.00 as I paid cash for a new furnace and installation."

"I called Donelson at 7:00 am on Thursday and was told a tech workday arrive between 8 and 11. Kenneth and Donovan arrived at 8:00, fixed the issue and were gone by 9:30. They were very efficient, prompt and friendly."

"The service techs always put shoe covers over their shoes to protect my carpet."

"After purchasing a AC unit from your company a little over a year ago , my house is still warm in the summer and cold in the winter."

"Responded to my needs quickly and professionally, provided options."

"Quick response time. Problem resolved"

"Been a customer for many years"

"Did not honor our Complete Care package that we purchased with the unit or help with contacting the insurance company. When we called them, they said Service Experts had to submit the report to obtain authorization. I called Service Experts and they did not help, barely spoke English, said a manager would call me and nobody ever called. That just tells me they do not care about their customers."

"A fast response to repair my issue."

"Both Ray and Tony explained their answers to all my questions. Both were very knowledgeable and courteous."

"Tom was extremely knowledgeable, an expert in his field and completed my repairs with a smile and quality."

"service done quickly and gentleman pleasant"

"Very professional"

"Easy to get ahold of and professional"

"Excellent service personnel!"

"He was in time, courteous, answered all my questions!"

"The great service they provide, both in the office & technicians on the road."

"This was my first time using your plumbing services. The technician was great."

"We like the program and the service was excellent. Hayley was great."

"Professional technicians. Friendly. On time. Efficient."

"I had a lot of hassles with the initial installation of the new furnace that definitely could have been avoided with more experienced installers. However, the last visit was fine."

"Service man explained everything he did"

"Very helpful, knowledgeable. Work was very clean and professional."

"Service men arrived within the alotted time frame and provided the required services."

"Excellent customer service support"

"Friendly, clean, complete, service"

"Professional and friendly staff."

"Thus far, I have been happy with my arrangement with TML and the responses when I interface or have work done by TML service technicians."

"Good customer service and professionalism."

"Charlie was an excellent technician. Very informative and helpful."

"My tech was awsome"

"The nice man did an excellent job and was most pleasant."

"Called 4 times to follow-up on a warranty claim and no return call."

"Excellent service and very helpful"

"Cost of service"

"Weve always had great service!"

"Very polite. Told mewhat he doing was doing Told me how old the boiler was"

"Im a long term customer, and PSE usually does a good job."

"Very professional, courteous, quick respond time for service call and overall best a/c we have dealt with !!"

"Timely, friendly and courtes, work completed in a safe and knowledgeable manner"

"They responded the same day and was able to fix our furnace."

"I thought the rental option was unique for someone who did t want to buy but most of the consult was about that option whereas I want to buy and the price was too high as I had comparables from other companies"

"call out repair was handled in timely manner, and repair made."

"Quick response by schedulers & tecnitian. Austyn showed us how to resolve frozen heat pump and get emergency heat. Something no other technituon had ever expained"

"Respectful, friendly and honest staff. Darryl and Tari were very helpful!"

"Great service"

"I was able to have the job requested done the same day I called the office. Staff very helpful."

"Gabriel (808) was an excellent technician and went out of his way to make sure the problem was fixed."

"excellent reminder service for AC upkeep, friendly, knowledgeable"

"$12 monthly maintenance program."

"Don't think I have had a bad experience with the company outside of an appointment reschedule due to some miscommunication"

"The inspection was professional and thorough. I was very pleased with the service."

"Didnt do what he was supposed to do. He says he didnt know nothing about oil boilers. I specifically called before I made the appointment to tell them the make and model of my boiler and everything I wanted done in the cleaning. He asked my husband what to do and he didnt want to do vacuuming, my husband said what are you doing here then and then he left. More issues."

"Great technician and arrived earlier which was very appreciated."

"Because the service always is very helpful, friendly, etc."

"It was was very good."

"Kel did an excellent job. Paid attention to the details, was very helpful in explanations, and frankly went above and beyond to take care of all the little things."

"Oscar was the tech sent out & he was the best tech we have rec'd. If all were like him you would get a 10 all the time. He was very thorough and communicated everything extremely well."

"The technicians were very thorough and professional"

"Was the decision we made."

"Techs are knowledgeable, courteous and efficient."

"I have been using Service Experts for many years and have always been happy with their work."

"Good customer service"

"Customer Service"

"because Scott and Louis were friendly and professional, they came in and provided info on the function of the equipment, and they did things in a timely manner."

"The technicians arrived at the desinated time expected, were courteous and kept me informed as needed during the entire installment and removal"

"They were available and professional and came as quickly as they could so I gave them an eighth, however I was hoping that they would provide air filters like other companies do although that's a minor thing that I wasn't expecting so that's why I gave him an eight instead of a 10 but they did a great job and I would highly still recommend them"

"The technician was kind but was very rough with his auger and scratched up the bottom of our toilet bowl so it now looks gross :( The woman who booked the appt was also very nice but there was some miscommunication about the price of the toilet clearing. She did however honor the price she originally gave me over the phone."

"Always have You guys are good."

"Friendly, trustworthy service. Showed up on time. Great communication!"

"Excelent professional courteous service."

"Small things, like not calling me the day of install."

"Because he is good"

"Roger has been our service tech for years and has been very reliable and helpful."

"Charged $210 to tell us they couldnt fix it and offered a whole new set up."

"I have enjoyed the service and the personnel of Service Experts since my first encounter with them. Always professional, fully competent, and friendly. Thanks!"

"Technicians are experienced and efficient."

"Friendly and efficient"

"Always on time and professional."

"Professional and friendly"

"Technician was knowledgeable and very courteous. His work seem very thorough"

"Response time and professionalism"

"The plumbers were awesome; but your process stinks because the sales rep a waste of time every second of the interaction. Why did you send a sales rep to my house when I requested a plumber? He couldn't answer questions and the plumbers were LITERALLY able to do everything I needed (answer questions, give quotes, do the work and bill me.) You wasted my time. I'm not bagging on the sales rep either. He's a super nice guy... just not what I needed. If you have a finance program to promote or push... send him AFTER the plumbers assess the situation and only if he's needed."

"Couldn't easily understand the person on the phone. Also wasn't able to get a technician to come before the day after I called."

"The service was quick & easy to set up The technician Josh was friendly, professional, knowledgeable - all in all could not have been nicer ! Just great :)"

"the way falso co-ordinates the maint.service to a contact call by service tech."

"Roland J Downs is very prompt and courteous."

"Things have just not been right from the start"

"Service man, Adam Palmer did an excellent job checking out my furnace looking for what might be the be the problem. At this point, I think that the problem seems to be solved,"

"We have had great experiences with your company"

"Excellent customer service; professional sales, repair and installation staff."

"Prompt, polite, professional and knowledgeable."

"I already did this saurvey."

"The technicians were polite and courteous."

"Hayley and Thomas on time and always courteous. Very professional."

"You provide a good service"

"You've always been very dependable, friendly and efficient."

"Price"

"Very reliable"

"Jeff is incredible worker when he comes he know excictlly what he needs to do"

"Dave and sdid a great job"

"Andrea, our tech, was so knowledgeable about my unit and the humidifier attached to it. He answered every question correct."

"Typical RJD technical service - prompt, efficient, knowledgeable, great inter-personal skills"

"Our family has used R and M for close to 30 years , I have never had a problem. They always have been prompt in dealing with any issue or emergency."

"Excelente service"

"Very professional and good workmanship."

"Carson Landon and Janner Lanzo were professional, knowledgeable, They were both helpful. I believe anyone would be grateful to have these two, as their service people. I hope to have Carson Landon as my tech in the future."

"Good quality work"

"Technicians are always on time and efficient."

"Friendly customer service. Prompt and courteous service personnel."

"Came in and did his work."

"Nick and Kyle did a great job installing the new furnace. Very courteous and professional."

"The kindness of the service man."

"Techs are friendly and professional."

"quick to respond and friendly"

"The 24/7 after regular hours was unot good. The first call back was from a tech in Nassau who said we were out of his area. Next two calls went un answered. The techs who DID finally come during regular hours were EXCELLENT."

"Good work"

"Easy to set up timely appointment, technician was on time and knowledgeable."

"Excellent service and very professional"

"Professional service, very kind and personable team member (Kelly, 734). He was the only team member."

"if I know someone who is looking I wouldn't hesitate telling them about Rob's because as of now my experience with this company has been very positive."

"Im glad I have SA air, they replaced my air ducts, inside & outside units and have a maintenance plan with them. Great service every time they come out to my house"

"They came out quickly to look at my water heater."

"Was not happy with how long it to resolve my furnace issue but no problem with water heater service"

"The plumber was very helpful in assessing my needs."

"No bullshit and does not beat around the bush when it comes to doing the right thing."

"Extra effort to get correct diagnosis."

"Excellent service."

"Daniel the service tech was very professional and did a great job"

"Prompt attention to my service need, excellent service and super nice technician."

"As usual, the technician was not told what service we had requested and, when hold, did not know how to perform it"

"Very friendly, on time exelent work"

"Initial phone conversation was very professional. Time for visit was given and was very accurate. Chip, talked to me about my obsevations, and assessed the problem, and noted that what needed fixing was much simpler and less expensive than what I had feared. He called the office and Travis was sent over very quickly. He went over options for us to reduce the price by buying a sevice contract even though the house is for sale. He then fixed the problem and did an inspection, found a small leak issue and repaired that problem. Very timely response and repair. Even though I will be cancelling the service contract within a month, I came away with a very good experience and will be considering contacting Falso to do my yearly inspections on my furnace and AC system."

"I would like to give Justin a special shout out for his expertise in my most recent repair. Strand Brothers is always there when I need them. The technicians have always gone above and beyond in providing expert diagnosis and repair if needed. I have and will continue to recommend Strand Brothers to all of my associates."

"It has bern 7 days waiting for my boiler to be repaired (waiting for a part). There has been no proactive communication from Strogens regarding status."

"Did a great job"

"The job was well done and my technician was very helpful."

"I've had nothing but good service for some years"

"They did a job I could never do at a reasonable price. Good guys, very happy with the work."

"Technician was courteous, close to on time, and came back to finish the job when promised."

"Quick response"

"The service technician located the issue quickly and explained the repair in detail."

"Your plumber lied to me when he said that the contract I signed up for was "better than the service contract you had". He lied when he said that the water softener would soften "all of your water". Your staff lied when they said they'd have your manager call me. Your company is fundamentally dishonest."

"Prompt and pleasant"

"Always professional and friendly."

"Paul Selman, great service & value"

"He stayed for 12 minutes and was going to charge 350$ for a part at Home Depot cost 11.98 cents and then charged me 119$ for nothing."

"Always appear as scheduled. Attentive to all issues."

"Prompt continuous service on my AC."

"I felt I was overcharged for the wet filter clean of $74."

"Rapid response"

"Great service from all technicians I have dealt with."

"Nick & Zach were very thorough explaining what they did and what their findings were in regard to our furnace."

"Joe B was very friendly and able to answer all my questions."

"Your techs and travel team are great. Keep getting wrong input on platinum service until I question the input. Good until 8/28/23."

"Always excellent service and/or maintenance, plus advice on different items such as hot water tank."

"The new furnace install did take 4 visits to get everything right."

"Mr. Russell knew what he was doing. I felt could have done better at leveling concrete and clean up.Cost I thould was a little high. Over all he did good work"

"Good service"

"No value"

"The 10 ratings below tell it all!"

"We are long time loyal customers of Falso. We are usually very satisfied with with work provided. However in this case, we are not satisfied and feel taken advantage of. We had some plumbing work done and were charged $190 for a part that sells for $20-$30. This is price gouging and unacceptable."

"I've always found Strand Bros. to reliable and efficient."

"Excellent service. Technician takes the time to explain what was done and if there are any concern. Staff that answer calls are always courteous."

"Deandrae showed up on time for the service and was very helpful with any/all questions i had."

"Fast, courteous, knowledgeable"

"Neal Harris has typically been very good and reasonably priced. The technician who came out this time seemed like he didnt know what he was doing and forgot several things. The heat didnt work for 2 days after he left and when I investigated I saw he neglected to reconnect the capacitor to my furnace! It could have started a fire. Please dont send that guy again."

"Honest, fair, and thorough."

"Everyone I had contact with was very professional and efficient."

"Good service once theyre there, but took two days with no heat in January to get someone out"

"Professional service people"

"GOOD sERVICE"

"The technician, Adam was very thorough, kind and professional."

"Dependable, efficient, and knowledgeable Experts."

"Nothing but outstanding work done for me. Technicians have been very helpful in answering questions and concerns."

"Fast service , friendly technician"

"Very satisfied with the service."

"Good job"

"Excellent service and techs."

"Arrived early, thorough inspection. wore booties, nice person."

"Oscar was one of the best technicians we ever had. He was friendly, respectful, and highly knowledgeable about his trade. He explained to us the issue very well."

"I've been a Service Experts customer for decades and appreciate the fine service."

"The personnel are friendly and very knowledgeable. They take great pride in their work."

"I like having the same co. That installed the equipment perform the maintenance."

"Because you fix the problems very fast."

"The service was prompt and quick to fix."

"Good customer service"

"They were friendly and competent."

"Technicians and customer service personnel are always friendly, polite and efficient. They are always on time and perform their task and are very professional."

"A series of problems I experienced since the beginning dealing with this company you must have record of it."

"The service was excellent. The communication not so excellent. I never received a phone call that Grant was pulled to an emergency job and was not coming to my house. I definitely understand pulling him for an emergency situation, I just should have gotten a phone call telling me, so I was not sitting around waiting for him to come. Patrick has been very responsive and helpful. He helped me find filters for my Venmar system."

"He is very professional he did not make a mesh. He cleaned everything up before he left. He called me about 15 minutes before he arrived. It was in the a.m. the grass was still wet. He put footes on his shoes before he came into the house."

"After getting my drain issue resolved I have been totally satisfied and happy!"

"Courteous and prompt"

"Ive previously been really happy with my service from PP. The most recent service, however, left me disappointed and upset. As far as I was aware, the visit was for HVAC check. I did not give permission for checking or touching my hot water heater, and I certainly did not give permission for writing on my hot water heater it in sharpie. This was disrespectful, at best."

"They gave us a time and came during that time. All was good!"

"The work was completed in one day."

"I've been a customer for over 50 years and friends with the Morain family. They've taken good care of us. No complaints"

"I was extremely happy with the service I received from both the sales team and installers."

"I don't recommend companies..."

"Quality reliable service"

"service is reliable"

"We have had great service and response from TML over the years."

"They came right away, and checked my thermostat...replaced the batteries. It was great to have someone come and not keep me waiting all day long! Thank you!"

"Promt, service oriented,friendly service. Listened and responded to my concerns."

"Technician was not friendly and didn't explain what was going on. I had to keep asking him. He was here twice and both times our floor was a mess! My wife got on her hands and knees the first time and I did the second. He even got mud on our rugs. I liked the tech we had the very first time. Not impressed with this guy."

"Servicemen did a great job explaining the process and add to options down the line"

"Very expensive"

"You are reliable and prompt"

"Midlands air had great customer service and completed the job the next business day."

"You have been out two and I still dont have all my filters changed yet."

"Good service, polite on time"

"Service Tech explained what he was going to do to help resolve what appears to be an air flow issue"