What Are Trip Charges and Diagnostic Fees?

When you want heating, cooling or plumbing services from Service Experts Heating & Air Conditioning, you will pay for the trip charge and a diagnostic fee individually. Many companies you’ve called in the past may have combined the trip charge and diagnostic fee, but we think we can offer greater value by separating the two.

What Is a Trip Charge?

A trip charge covers the cost for a qualified plumber or HVAC technician to come to your home. Often called a service call fee, this cost is the base rate for delivering our technicians, equipment and expertise to your door. If you want to cut out the trip charges in the future, you can consider registering for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services necessary to determine the root of a problem. With plumbing, this could include scoping. During HVAC repairs, it may involve taking a look at the inside of your unit. If you prefer to use Service Experts Heating & Air Conditioning for any repairs, the diagnostic fee is rolled into the repair bill. But bear in mind, you will be charged for the diagnostic services alone if you choose not to.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In general, a trip fee covers sending the plumber or HVAC technician to your home, while the diagnostic fee encompasses all the work involved in evaluating the problem and working up a plan for repairs. If you are paying for repairs, you won’t even notice the diagnostic fee because it'll be included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Separated?

Many plumbers and HVAC companies are going to charge a single fee for both the trip and the diagnostics. Instead of charging you for two services at once, we opt for two individual fees. This helps us to price our services in the fairest achievable manner.

chat now widget box