How Do I Choose the Right AC Repair Company in Canada?
When your air conditioner stops working on a sweltering summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the very best AC repair services in Canada, how do you know which to choose? Follow these 10 guidelines when choosing an HVAC repair company to help you feel comfortable with the service provider you select.
1. Read Customer Reviews
Many property owners begin their search for an air conditioner repair company online. While you’re on your computer, phone or tablet, be sure to browse through feedback from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are valuable when hunting for an AC repair service. Figure out which companies the people whose opinions you respect have hired for HVAC repair in the past and whether they had a favorable experience. This firsthand information and the potential to ask specific questions can help you make an knowledgeable decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A particular company may clearly be the best, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge higher rates for going on service calls outside their normal coverage area. Check ahead of time to see if your street address is included in the company’s service area. If not, ask if if they’re willing to come to you for an additional fee. Diligently weigh your local companies before deciding to pay more for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners seem to break down at the most inconvenient times. Choosing a company that delivers emergency services is essential if you need punctual, reliable assistance on a Friday night or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to quality and professionalism. Try to find an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) to demonstrate that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home’s AC repair to just any company, make sure that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to work legally in your province. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property during the repair. Require proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of providing quality service most likely has the experience necessary to handle challenging HVAC breakdowns. Find out how much time the company has been operating. Then, ask a technician whether they have previously worked on the problem you need repaired. Such experience is vital to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is essential when dealing with any air conditioning repair company. The HVAC repair company you bring into your home should be responsive, attentive and ready to answer your questions. Look for evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Getting multiple quotes helps you identify a company that offers competitive and fair prices. Be wary of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees at the end. The most reputable companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and provide warranties for your peace of mind. Such coverage shows quality assurance and helps you choose a company for your home with confidence. A collection of parts, labour and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC technician doesn’t have to be challenging. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to disrupt your comfort, contact an office near you and schedule qualified AC repair services.