How Do I Choose the Right AC Repair Company in Canada?
When your air conditioner malfunctions on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in Canada, how do you know which to choose? Follow these 10 tips when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many property owners kick off their search for an AC repair company on the internet. While you’re there, be sure to read ratings from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are useful when looking for an AC repair business. Learn which companies the people you trust have employed for HVAC repair in the past and whether they had a good experience. This firsthand advice and the potential to ask specific questions can help you make an educated decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A particular company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Ask if your ZIP Code is included in the company’s service area. If not, ask if if they’re prepared to come to you for an extra fee. Carefully weigh your local alternatives before deciding to pay a higher amount for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners tend to stop working at the most undesirable times. Choosing a company that offers emergency services is vital if you need prompt, reliable assistance after regular business hours or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and find out if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s commitment to high-quality workmanship and professionalism. Try to get an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) to show that the company adheres to industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home’s AC repair to just any professional, make sure that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to operate legally in your province. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while the company’s crews are making the repair. Ask for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of delivering quality service likely has the experience needed to handle complex problems. Find out how long the company has been operating. Then, ask a technician whether they have previously tackled the problem you need fixed. This type of experience is vital to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is vital when dealing with any service provider. The HVAC repair company you choose should be responsive, attentive and able to answer your questions. Keep an eye out for evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Getting multiple quotes helps you identify a company that offers competitive and honest prices. Be cautious of companies that come up with low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to make up the difference. The most trustworthy companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and give warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A combination of parts, labour and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC contractor doesn’t have to be challenging. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to disrupt your comfort, contact an office near you and schedule professional AC repair services.