When your air conditioner malfunctions on a steamy summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you choose.
1. Read Customer Reviews
Many individuals start their search for an AC repair company online. While you’re there, be sure to look at reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are valuable when hunting for an AC repair business. Find out which companies the people closest to you have employed for HVAC repair in the past and whether they had a favorable experience. This firsthand advice and the ability to ask specific questions can help you make an well-informed decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A particular company may clearly be the best, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Check ahead of time to see if your street address is included in the company’s service area. If not, find out if they’re able to come to you for an added cost. Diligently weigh your local companies before deciding to pay extra for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners tend to break down at the most inconvenient times. Choosing a company that provides emergency services is essential if you need punctual, reliable assistance after regular business hours or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s website, and ask if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s dedication to excellent craftsmanship and professionalism. Try to get an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company adheres to industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any company, make sure that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to do business legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage while its employees are making the repair. Require proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of supplying quality service very likely has the experience necessary to handle challenging HVAC breakdowns. Find out how long the company has been in existence. Then, ask a technician whether they have previously worked on the problem you need fixed. This type of experience is vital to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is essential when dealing with any company. The HVAC repair company you bring into your home should be responsive, attentive and ready to answer your questions. Try to find evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Getting numerous quotes helps you select a company that offers competitive and reasonable prices. Be wary of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees at the end. The most trustworthy companies provide detailed and transparent quotes up front, ensuring you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and give warranties for your assurance. Such coverage shows quality assurance and helps you move forward with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC professional doesn’t have to be daunting. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to impede your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Edmonton.