Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Edmonton General Manager The General Manager is held accountable for directing and arranging all activities of a Service Experts Heating and Air Conditioning service location. The General Manager supervises the P&L, motivates sales, and provides direction to all personnel and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician interacts with residential and/or commercial customers to provide answers to any and all questions, resolve concerns, and ensure complete customer satisfaction. The person in the role also recommends products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the position also conducts installation and service on IAQ equipment and products, as well, and has the ability to follow controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist handles customer questions, concerns, and billing questions with the highest degree of courtesy and professionalism to solve customer complaints with a single-call resolution. The Customer Service Specialist is also held accountable for helping with day-to-day running of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, following company radio and pager policies, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The person in the role also interacts with the customer to verify the customer is notified of scheduled appointments, answer questions, and to help resolve problems. The Dispatcher strategically plans and routes the most appropriate technicians following established company guidelines.