Training & Development

Career Training Opportunities from Service Experts Heating & Air Conditioning in EdmontonCareer Training Opportunities from Service Experts Heating & Air Conditioning in Edmonton

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week class focused on technical and sales to better equip the RSC for success in their market.
  • Two (2) Commercial Account Manager classes annually.
    • Two week course focused on technical and sales to better empower the RSC for success in their market.
  • Two (2) different sales classes offered for General Managers twice a year, totaling 4.5 training days, focusing on sales culture and daily sales management.

Technical Training
The technical training for technicians is comprised of:

  • HVAC tune-up procedural training biannually
  • Heat exchanger and carbon monoxide inspection annually
  • Technical communication and ‘build-a-tech’ twice a year
  • Ongoing NATE certification and specialty programs as required

Service Experts Heating and Air Conditioning is investing in further training through the use of a Learning Management System, to drive assigned and ad hoc programs to better train our technical staff.

Miscellaneous Training

  • Semiannually, conduct Operational Excellence for General Managers, to give support, tools, and structure for operating a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times a year, conduct outbound calling over a one (1) day program. In this program we cover heating and cooling industry basics, what makes people invest, calling techniques, scripts, customer purchase indicators, and mastering customer objections.

Dispatcher

  • No formal training provided. On the job training conducted by the General Manager and appropriate staff at center level.

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week class focused on technical and sales to better equip the RSC for success in their market.
  • Two (2) Commercial Account Manager classes annually.
    • Two week course focused on technical and sales to better empower the RSC for success in their market.
  • Two (2) different sales classes offered for General Managers twice a year, totaling 4.5 training days, focusing on sales culture and daily sales management.

Technical Training
The technical training for technicians is comprised of:

  • HVAC tune-up procedural training biannually
  • Heat exchanger and carbon monoxide inspection annually
  • Technical communication and ‘build-a-tech’ twice a year
  • Ongoing NATE certification and specialty programs as required

Service Experts Heating and Air Conditioning is investing in further training through the use of a Learning Management System, to drive assigned and ad hoc programs to better train our technical staff.

Miscellaneous Training

  • Semiannually, conduct Operational Excellence for General Managers, to give support, tools, and structure for operating a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times a year, conduct outbound calling over a one (1) day program. In this program we cover heating and cooling industry basics, what makes people invest, calling techniques, scripts, customer purchase indicators, and mastering customer objections.

Dispatcher

  • No formal training provided. On the job training conducted by the General Manager and appropriate staff at center level.
Service Experts Heating & Air Conditioning
4918 72nd Avenue
Edmonton, Alberta T6B 2K2

Phone: 587-404-0790
Email: robsalbertan@serviceexperts.com