General Manager is held accountable for
directing and arranging all activities of a
Service Experts Heating and Air Conditioning service location.
The General Manager supervises the P&L, motivates
sales, and provides direction to all personnel
and processes for the location.
The Service Technician conducts
diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment
and accessories. The Service Technician interacts
with residential and/or commercial customers to provide
answers to any and all questions, resolve concerns,
and ensure complete customer satisfaction. The person
in the role also recommends products and services and works under the direction
of the Field Supervisor or General Manager.
Installation Technician conducts HVAC equipment
and accessory installation and start-ups on residential and/or commercial locations. The
person in the position
also conducts installation and service on IAQ equipment and
products, as well, and has the ability
to follow controls and wiring plans
Customer Service Specialist handles customer
and billing questions with the highest degree
of courtesy and professionalism to solve
customer complaints with a single-call
resolution. The Customer Service Specialist is also held
accountable for helping with
day-to-day running of the Service Experts Heating and
Air Conditioning service center.
Dispatcher, following company radio and pager policies,
dispatches calls to Service
Technicians, Maintenance Technicians, and Installers. The person in the role also interacts
with the customer to verify the customer is notified
of scheduled appointments, answer questions,
and to help resolve problems. The Dispatcher
strategically plans and routes the most appropriate
technicians following established company guidelines.